Cancellations

Cancellation of Membership

Members will be liable to pay monthly payments during the entire duration of their Initial Period of membership. After the Initial Period, Members shall be entitled to terminate their Membership with one month’s notice. Request for cancellation must be made in writing and addressed to the Membership Department. The notice period will commence on the day that the cancellation request is received. The Membership Department will confirm receipt of the notification and confirm the cancellation date within 10 days of receipt of the letter. If Members do not receive confirmation of cancellation within 10 days Members should inform the Membership Manager immediately as it will always remain the Member’s responsibility to ensure that cancellation letters have been received.

Refunds

Monthly Payments: No refunds of that month’s Membership fee shall be made and any and all other sums due to the Clinic must be paid prior to the termination of Membership. Annual Payments: Members who have pre-paid an annual subscription are entitled to a partial refund based on whole unused months after the notice period has expired.

Cancellation of Appointments

Please note that you will be asked to pay in full for missed appointments or those cancelled with less than 24 hours’ notice. Members will be charged £50 in respect of any GP appointment and full value for any other practitioner appointment for which they do not attend the Clinic without at least 24 hours’ notice of cancellation or rearrangement to the Clinic. Non-members will be charged full price for any GP or other healthcare appointments that are missed or not cancelled 24 hours prior to their appointment.

Medical Records

Anyone who requires their Medical Records (member or not), will be subject to a minimum £50 charge per person.

Contact Us

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Make An Appointment

Services are available through our a affordable membership packages or on a drop in 'pay as you go' basis. High quality medical healthcare is readily available:

  • Longer appointment times
  • No waiting lists
  • Evening and weekend appointments
  • Telephone, video and in-person consultations
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Telephone

Call our team on 020 7052 0070

  • Chelsea - Hollywood Rd: Option 2
  • South Ken - Thurloe Place: Option 4
  • Wandsworth - Northcote Rd: Option 5
  • Wandsworth - Bellevue Rd: Option 6

Lines open 8.30-5.30 Monday to Friday, 9.00-12.00 Saturday

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